Customer Feedback

Do you have a complaint about a tour you did with us? Or you want to give us general feedback about the performance of a tour guide. Then this form is for you. We are looking forward to your feedback. Your effort is highly appreciated, and our customer service will get in touch with you after you provide us with information via this form.

Tour booking code / reference number

You can find this number in your booking confirmation.

Where was this tour booked?

Date of the tour

In the format DD.MM.YYY

Tour location

Name of city or area where the tour took place. Please write the city name in the local language (e.g. “Genève”, not the English name “Geneva”).

Name of the tour guide

Please use the correct name that was sent to you in the booking confirmation email.

Lead traveller name

Please use the same name as the one you used for your booking.

Was your tour booked by a travel agent?

Your Email

Confirm Email

Please note that we may refuse to handle complaint issues via WhatsApp and other social media channels. Therefore, please provide your email address.

Exact starting time of the tour (e.g. 08:00, 20:00)

Please use this format to write time: 08:00 (don’t write 8 AM, 08.00, 8h). Please be as precise as possible (per minute) when you write the time. If your tour started later than you booked, please write the time the tour actually started.

Exact ending time of the tour (e.g. 10:00, 22:00)

Please use this format to write time: 10:00 (don’t write 10 AM, 10.00, 10h). Please be as precise as possible (per minute) when you write the time. If you left the tour earlier than planned, please write the time you ended the tour.

How would you rate the performance of the tour guide?

Please rate the language proficiency of the tour guide according to the Common European Framework of Reference for Languages (CEFR).

Is the following statement true for your tour and expresses your feelings?: “I expected a professional tour guide, but the guide was not professional.”

Were you generally unhappy with the tour guide’s knowledge? This includes knowledge of history, culture, and similar things.

If you were unhappy with the tour guide’s knowledge, please give at least 3 examples of questions you asked him that he was unable to answer.

Question 1: Please provide an example of a question that the tour guide was unable to answer and also write what the guide answered you.

Question 2: Please provide an example of a question that the tour guide was unable to answer and also write what the guide answered you.

Question 3: Please provide an example of a question that the tour guide was unable to answer and also write what the guide answered you.

Has the guide been impolite to you in any way, and if so, please describe what was impolite.

Do you request a refund for the tour, and if so, how many percentages of the amount you paid?

Please note that if you book via third parties and not with us directly, this issue may have to be handled by the third party.

Do you have any further comments about your tour?

Customer Feedback

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